1. Finora’s 30-day money-back guarantee
Finora offers a 30-day money-back guarantee. If you are not satisfied with your purchase, request a full refund within 30 days of its order date. No reason is required.
The guarantee is additional to any mandatory rights that apply to your purchase. It does not restrict a statutory refund, withdrawal or other remedy. An existing order retains any more favourable promise that applied when it was placed.
2. Requesting a refund
Payments are processed by Paddle as Merchant of Record. Use Paddle buyer support with your purchase email and receipt or order reference, or send a refund request through Finora’s contact form and select “Billing, cancellation or refund”. State that you are using Finora’s 30-day money-back guarantee where applicable. Finora handles its product guarantee and coordinates payment processing with Paddle.
You do not need to provide a reason to use Finora’s guarantee. A provider may request information to identify or verify the transaction. Never provide your password or full payment-card number.
Paddle processes an approved refund through the payment method and banking systems involved. The time for the money to appear can vary. This policy does not promise a particular banking settlement date.
3. Cancelling a subscription
Subscriptions renew at the interval shown at checkout until cancelled. Use the subscription-management link in your Paddle communications or ask Paddle buyer support to cancel renewal. Keep the cancellation confirmation.
For cancellation at the end of a billing period, access continues through the paid period. If a refund is issued, access to the refunded product will end in accordance with the applicable purchase terms. A refund and cancellation are distinct actions; confirm that future renewal has stopped if that is what you intend.
Removing a store, clearing browser storage or stopping use of Finora does not cancel billing. Account deletion is also separate from cancellation.
4. Paddle terms and statutory rights
Paddle’s Buyer Terms and Refund Policy also apply to the purchase relationship with Paddle. Finora’s express guarantee is a separate service offer. If an order is incorrect or the service is not supplied as agreed, contact Finora or Paddle promptly so it can be investigated.
Any statutory withdrawal right or valid exception to it depends on the applicable law and the purchase process. Merely visiting Finora does not waive such rights.
Where Brazil’s Consumer Defence Code applies to an online purchase, Article 49 provides a seven-day withdrawal right measured from the contract or receipt of the product or service, as applicable. Finora’s 30-day guarantee is additional. Nothing here shortens statutory deadlines, requires an unlawful waiver or removes remedies for a service that is not supplied as agreed.